Frequently Asked Questions

This article brings together the most frequently asked questions about online training and certification.

Online Learning

In which languages is the training available?

The videos are in French and can be dubbed into English and German. Subtitles are available in Arabic, Mandarin, Cantonese, English, French, Italian, Japanese, Korean and Spanish.

How long can I access the training?

The training courses are available for 60 days from the date of purchase. They are non-transferable.

From which devices can I access the training?

The training courses can be accessed on a computer or tablet with a screen diagonal of at least 10″ and one of the following browsers (latest version):
Windows: Chrome, Edge, Firefox
macOS: Chrome, Firefox, Safari
GNU/Linux, BSD: Chromium, Firefox
Android: Chrome
iPadOS: Safari

Certification

In which languages are the certifications available?

All certification sessions are available in 10 languages: English, French, German, Spanish, Italian, Simplified Chinese, Traditional Chinese, Korean, Japanese and Russian. Certification sessions for the FHH Watch Advisor and FHH Watch Expert levels are also available in Arabic.

Unfortunately, I’m not available on the day of the exam. Is it possible to reschedule?

in the “My account” area, you can automatically reschedule or cancel your certification session, free of charge, up to 72 hours before the start of the session.

How can I prepare for the exam?

There are several ways to prepare for the exam. On the one hand, the FHH Academy provides a detailed bibliography, including a large number of useful books and websites. Alternatively, you can prepare for the FHH Watch Advisor certificate by taking our Watch Essentials Video Series training course.

Can I take a practice test?

On the certification platform, you’ll find a practice test that you can take whenever you like. The practice test is shorter than the regular exam. On the other hand, the questions are similar to those you’ll encounter on the exam.

From which devices can I access the certification tests?

The certification tests can be taken on a computer or tablet with a screen diagonal of at least 10″ and one of the following browsers (latest version):
• Windows : Chrome, Edge, Firefox
• macOS : Chrome, Firefox, Safari
• GNU/Linux, BSD : Chromium, Firefox
• Android : Chrome
• iPadOS: Safari

How does the exam work?

A few days before the start of the test, you will receive detailed information on the test procedure, as well as a link to the remote monitoring session. The session may be recorded for technical support and monitoring purposes. Data will be stored until the time limit for contesting results has expired.

What is the exam duration?

You have one hour for the Watch Advisor exam, one and a half hours for the Watch Specialist exam and two hours for the Watch Expert exam.

I haven’t had time to answer all the questions before the time runs out. What will happen?

Every question must be answered in order to complete the exam. If you do not complete the exam, you will unfortunately be deemed to have failed.

Can I use documents to help me pass the exam?

No. All documents, computers and telephones are strictly forbidden during the test.

When will my results be available?

You will have access to your results no later than one week after taking the test. The transcript will be issued by the FHH and can be consulted via your user account.

What format will my certificate be in?

Your certificate will be supplied in electronic form. On request, we can send you a paper version.

What rules apply in the event of a dispute?

You can contest your results in writing, within 30 days of being notified of the results. A final decision will be taken by the FHH.

I’m a minor, can I still take the test?

Yes, participants who are minors can take the test, but require written authorization from their legal guardians.