Conditions Of Sale

1. About These Conditions of Sale

1.1 These Conditions of Sale (“Conditions”) apply to any purchase of training courses (“Digital Service”) from Giant Panda Holdings Ltd (“GPH,” “we,” “us,” or “our”) via the website boutique.hautehorlogerie.org (the “Platform”).

1.2 Upon successful completion of the training course and its examination, you may receive a digital certificate (“Digital Content”).

1.3 GPH is a Hong Kong company, with its registered office at Room 606, 6/F, Hollywood Centre, 77-91 Queen’s Road West, Sheung Wan, Hong Kong, Business Registration Certificate No. 60563729-000-11-24-6.

1.4 The training courses, practice tests, and exams are provided by Fondation de la Haute Horlogerie (“FHH”), a Swiss foundation with registered offices at Pont de la Machine 1, 1204 Geneva, Switzerland.

1.5 GPH and FHH jointly collect and process your personal information under FHH’s Privacy Policy. By placing an order, you agree to be bound by FHH’s Privacy Policy and FHH’s Terms of Use.

2. Updates to These Conditions

2.1 We may update these Conditions from time to time, and the latest version will always be available on the Platform.

2.2 Any new version will take effect immediately upon posting and govern new orders. Changes made after you have placed an order will not affect that order, except as required by law.

3. Eligibility to Purchase

3.1 Only individuals who have reached the age of majority (18 in most countries), and have the legal capacity to enter into contracts, may purchase a Digital Service through the Platform.

3.2 By placing an order, you confirm that you are purchasing the Digital Service for personal use (or as a gift) and not for resale or other commercial purposes.

4. Account Registration

4.1 To place an order, you must register an online account. You will be asked to provide your first and last names, email address, payment credentials, and billing address.

4.2 You agree to provide accurate, current, and complete information, and to keep your account details updated.

5. Order Process

5.1 Once you select a Digital Service, place it in your cart. You may continue browsing and add more services, subject to availability. Availability is confirmed upon our written order confirmation.

5.2 When you have finished shopping, proceed to checkout. You may remove items from your cart as you finalize your purchase.

5.3 During checkout, you will provide and review your order details (including email address, billing address, and payment information). It is your responsibility to verify all details before submitting your order.

5.4 We reserve the right, in our sole discretion, to refuse, cancel, or terminate any order at any time, including if we suspect fraud or a violation of these Conditions.

6. Prices and Taxes

6.1 All prices are shown in Swiss francs (CHF), with other currency indications (if any) provided for reference only.

6.2 We reserve the right to modify prices at any time without prior notice, but any changes will not affect orders already placed.

7. Payment

7.1 Payment must be made using the methods identified on the Platform. We may request additional information or identification to process your payment.

7.2 You must enter valid payment details. All payment card holders are subject to authorization by the card issuer. If your card issuer refuses payment, you must contact them directly.

7.3 You expressly authorize us to perform security checks where necessary and to transmit or obtain information about you from third parties to authenticate your identity, validate your payment method, and authorize individual transactions.

8. Order Confirmation

8.1 After you place an order, we will send a written confirmation email (“Order Confirmation”) with details and an order reference number. Please keep this reference for future inquiries.

8.2 Following credit, anti-fraud, security, and legal checks, if acceptable, we will process your order. If you have concerns about the Order Confirmation, contact us promptly.

9. Delivery

9.1 Your Digital Service will be delivered by email shortly after purchase, along with instructions for accessing the training course.

9.2 Delivery is subject to receipt of full payment.

10. Invoice

10.1 An invoice will be sent to your email address. If you require any corrections, contact us promptly.

11. Returns and Refunds

11.1 If we do not deliver your Digital Service within three (3) days of the Order Confirmation date, you may contact us to cancel the order and receive a full refund.

11.2 You may cancel a certification exam and receive an automatic refund on the Platform, without justification, up to seventy-two (72) hours before the start of the certification exam.

11.3 Your sole remedy for any failure by us to deliver your order is the right to cancel the order and receive a refund for the undelivered portion.

11.4 If you reside in the European Union or the European Economic Area, you have a statutory right to withdraw from this contract before downloading or otherwise accessing the Digital Content. To exercise this right, please email us before the withdrawal period expires.

12. Limitation of Liability

12.1 To the fullest extent permitted by applicable law, we disclaim all warranties, whether express or implied, in relation to the Platform and the Digital Service.

12.2 Nothing in these Conditions limits liability that cannot be excluded by law. Subject to that, our aggregate liability shall not exceed one hundred percent (100%) of the price of the Digital Service in your order.

12.3 Some jurisdictions do not allow certain limitations of liability. Where those laws apply, some of the above exclusions may not apply to you.

13. General Provisions

13.1 If any provision of these Conditions is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

13.2 We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control.

13.4 No waiver of any breach of these Conditions constitutes a waiver of any subsequent breach.

13.5 No person other than a party to this contract shall have any right to enforce any of its terms.

13.6 In the event of any discrepancy or conflict between any translated version of these Conditions and the English version, the English version shall prevail to the fullest extent permitted by applicable law.

14. Governing Law and Jurisdiction

14.1 These Conditions are governed by and construed under the laws of Hong Kong, without reference to conflict-of-law rules.

14.2 You may bring proceedings in the courts of Hong Kong or in the country where you are domiciled. We may also bring proceedings against you in the courts of your domicile.

14.3 Before commencing litigation, both parties will endeavor, for thirty (30) days, to resolve any dispute amicably.

15. Data Privacy

15.1 The General Data Protection Regulation (EU), the Swiss Federal Data Protection Act (LPD), and the Hong Kong Personal Data (Privacy) Ordinance (PDPO) apply to these Conditions to the extent required by law.

16. Contact Us

If you have any questions regarding these Conditions or any matter generally, please contact:

Giant Panda Holdings Ltd
Room 606, 6/F, Hollywood Centre,
77–91 Queen’s Road West,
Sheung Wan, Hong Kong